The worst Bread Basket as of my experience back in 2016!

Service is pathetic and the manager and the owner (at the time, not sure if any changes were made as to ownership/management since then) are of NO help. I ordered a birthday cake from them and not only did the manager forget to put the order through, he lied several times to cover his mistake, lies included the "imaginary cake" was still in the back of the store, then the truck broke down with the "imaginary cake" and eventually...the truth... that he forgot to order the cake.

The baker/decorator confirmed that she was not aware of the order and was told an hour after I had been to the store to collect the cake (which was not even ordered at that time, even though this cake was ordered and paid for in full a week before)

I eventually got a last minute, rushed birthday cake from them 3 hours later which I had to drive back to collect. This was also very annoying as the manager promised that he would make sure the cake is delivered to me. They did give me 10% off but this was not about money so the 10% off did not matter to me and could not make up for the driving back and forth and wasting my time on that day. Not to mention my annoyance at all the lies and excuses that were made about the cake.

It is better to acknowledge a mistake and apologise then to lie to cover up a story with one lie after another...

Updated review based on my experience 24 November 2018:

The Bread Basket has redeemed itself under new management, the new owner/ is delightful and such a pleasure to deal with.

I ordered a Bar One cake over the phone, explained exactly what I wanted and when I got there to collect the cake on Saturday, I was pleasantly surprised - the cake was fresh and looked lovely.

My rating will now be changed based on my latest experience with this branch and the service I received from the new owner/manager and some of the staff who assisted me.

Cute little convenient cafe. A thumbs up for their chicken rissoles! The best I've actually had in aeons. Their cakes are as equally delicious! Will definitely give their breakfast a try soon. The service is great too, well done guys!